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1. Introduction

Welcome to BladePro Store (bladeprochef.com), your premier destination for professional culinary tools. These Terms and Conditions govern your access to and use of our website and services. By accessing or purchasing from our store, you agree to be bound by these terms.

2. Website Use and Intellectual Property

2.1 Access and Eligibility

Our website and services are intended for professional chefs, serious home cooks, and culinary enthusiasts aged 18 or older. By using our site, you confirm you meet these requirements.

2.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of BladePro Store or its suppliers and protected by international copyright laws. Unauthorised use is strictly prohibited.

3. Products and Services

3.1 Product Descriptions

We take pride in offering professional-grade culinary tools including:

  • Premium knife series (2900 series, Arcos, BergHOFF)
  • Specialised butcher tools (knives, saws, slicers)
  • Professional baking equipment (lames, frames, mats)
  • Precision kitchen tools (apple corers, burger presses)

We make every effort to display products accurately, but colours may vary slightly due to monitor settings.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

4. Orders and Payments

4.1 Order Process

By placing an order, you make an offer to purchase subject to these terms. We process orders within 1-2 business days (excluding weekends and holidays).

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You confirm the payment method is yours or you have authorisation to use it.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

5.2 Delivery Areas

We ship worldwide except certain remote areas in Asia and other regions. Customers are responsible for any customs fees, taxes, or import duties.

5.3 Delivery Issues

If your professional tools don’t arrive within the estimated timeframe, contact us immediately at [email protected].

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging with all tags and protective guards (like knife edge protectors).

6.2 Non-Returnable Items

Due to hygiene regulations, these professional tools cannot be returned:

  • Butcher knives and tools
  • Unwrapped baker lames and baking tools
  • Opened personal care items
  • Custom-ordered knife sets or baking frames

6.3 Refund Process

Refunds are processed within 5 business days of receipt. Original shipping fees are non-refundable unless the return is our fault.

7. User Responsibilities

  • Provide accurate account and payment information
  • Use products as intended (professional culinary tools require proper handling)
  • Comply with all applicable laws regarding knife ownership in your jurisdiction
  • Maintain the security of your account credentials
  • Inspect products upon delivery and report issues immediately

8. Liability Limitations

BladePro Store shall not be liable for:

  • Improper use of professional culinary tools
  • Consequential damages from product use
  • Delivery delays beyond our reasonable control
  • Customs fees or import restrictions

Our total liability is limited to the purchase price of the products in question.

9. Privacy and Data Protection

We handle your personal information in accordance with our Privacy Policy and GDPR requirements. We only collect necessary data to process your order and improve your experience.

10. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by English law. Any disputes shall be resolved in the courts of Manchester, UK.

12. Contact Information

For questions about these terms or our professional culinary products:

BladePro Store
39 2A St Mary’s St, Manchester, GB M2E 1LI
Email: [email protected]
Phone: +44 (0)161 123 4567

BladePro Store: Where customer satisfaction meets culinary precision.